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NEW RESEARCH REPORT

The Revenue Hidden in Plain Sight 

 10–15% of retail transactions fail across the payments journey. 

Learn how to regain one of the largest pools of revenue most merchants already own.​ 

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Access Now

Uncover the current state of payments optimization across the US and EU

In collaboration with Retail Systems, we surveyed 203 payments professionals at retailers across the US and Europe.

The findings show that payments optimization has moved from an operational concern to a business priority. Nearly 70% of respondents say it is a priority, and one in four now recognizes it as a strategic,  board-level focus.

The question isn't whether the revenue exists. It's where the revenue is being lost, why it is happening, and which optimization moves are worth prioritizing.

 

This exclusive research reveals:

  • Why only 30% of retailers trust their current payments performance, and what is holding the rest back

  • The #1 barrier preventing retailers from closing the revenue gap

  • Why 57% of retailers are planning a major orchestration shift in the next 12 months

 

Key Takeaways from the report:

Retailers are sitting on a massive pool of hidden revenue
Revenue continues to slip away through misrouted transactions, poor authentication, misread fraud signals, and declines that were never retried. It is one of the largest pools of recoverable revenue most merchants already own but rarely access.​
Most retailers are underperforming, and many can't see it
Half of the surveyed respondents believe they are underperforming or lack the resources to address performance gaps. And 12 percent of those underperforming do not have the visibility to accurately assess their performance.​ Where do you sit?
Orchestration adoption is about to surge
An orchestration layer can apply intelligent retry logic to recover declined transactions without adding customer friction, reduce dependency on a single acquirer, and surface richer performance data across every channel and market.

Uncover the current state of payments optimization across the US and EU

In collaboration with Retail Systems, we surveyed 203 payments professionals at retailers across the US and Europe.

The findings show that payments optimization has moved from an operational concern to a business priority. Nearly 70% of respondents say it is a priority, and one in four now recognizes it as a strategic,  board-level focus.

The question isn't whether the revenue exists. It's where the revenue is being lost, why it is happening, and which optimization moves are worth prioritizing.

This exclusive research reveals:

  • Why only 30% of retailers trust their current payments performance, and what is holding the rest back

  • The #1 barrier preventing retailers from closing the revenue gap

  • Why 57% of retailers are planning a major orchestration shift in the next 12 months

Based on a survey of retail payments leaders across the US and Europe, this exclusive research reveals:

  • The #1 barrier preventing retailers from closing the revenue gap

  • Why 57% of retailers are planning a major orchestration shift in the next 12 months

  • Why only 30% of retailers trust their current payments performance, and what is holding the rest back

  • How orchestration and external expertise are shaping the next phase of retail payments strategy